Poole Resources offers Consulting, Key Event
Speaking, Written Resources and Company-Wide
Learning to help companies grow top-line
revenue. We have particular interest and
experience in working with large decentralized
businesses, where service is typically
delivered out from under the guidance of
management.
View case studies of our clients
here.
Our services are divided into five key areas:
Research
- Customer Surveys
- Employee Surveys
- Leadership Assessments
- Sales and Service Assessments
- Operations and Procedure Assessments
- Corporate and Field Alignment
Assessments
- Competencies and Performance Assessments
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Planning and Design
- Business Planning
- Channel Management
- Customer Touchpoints
- Business Process Development and
Adjustment
- Enhanced Use of CRM Technology
- Call Center Performance Measures
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Performance Drivers
- Culture Change
- Sales Force Tools
- Service Enrichment
- Sales Management
- Call Center Effectiveness
- Internal And External Marketing
Strategies and Implementation
- Leadership Skills and Strategies
- Executive Coaching
- Employee Learning: Web-Based, Classroom,
and Self-Study
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ROI Builders
- Reinforcement Tools
- Performance Metrics
- Recruiting and Interviewing Strategies
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Thought Leadership
- Key Event Speaking
- Strategy Sessions
- Industry Research
- Customized Workshops
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View case studies of our clients
here.
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